A responsible approach to doing business is vital to everything we do. We ensure we do business honestly and ethically, in ways that benefit our customers, employees, local communities, and the environment.
Our mission is to help customers make the right choices, receive excellent value and have the best possible experience. Our services are designed in accordance with the “Treating Customers Fairly” ethos. We aim to be transparent, honest and fair in all our customer dealings. We have a dedicated Service Management team who aim to deal with all customer queries and complaints in the most effective and efficient way possible. This also enables us to meet the demands of our business partners and in turn gives them confidence that customers they pass over to us will receive the best possible service.
ULS has been a local employer for many people. We are committed to providing ongoing training and encourage all staff to progress and build their individual careers within ULS. Costs of relevant professional qualifications may be reimbursed to staff on successful completion of exams whilst ULS arranges internal and external training as appropriate to help individuals develop personally and professionally. We have a structured and realistic appraisal scheme for all staff with key objectives and training needs. All staff salaries are reviewed annually in April.
Staff Community Engagement
We encourage community engagement allowing individuals a Charity Day – so all staff can have one day off as paid leave during the year to undertake charitable activities. We are successfully involved in the National Apprenticeship Service and have been able to offer permanent contracts on completion of the apprenticeship as well as taking numerous Work Experience students in the past.